​Bernard Donoghue 

​Director
​Association of Leading Visitor Attractions (ALVA)

Keynote
A keynote talk on years' visitor figures, trends across the attractions and museums sectors and a look ahead

Jo Prosser

Director of Commercial & Visitor Experience,
Royal Academy of Arts

​Achieving destination-ality
Attractions often talk about becoming ‘a destination’ - but what does it actually mean?  Can one definition fit all, and what can we learn from within the sector, but also beyond?  Hear about the initiatives and measures that can apply to ultimately achieving ‘destination-ality’ from a high profile and recently vastly-extended art institution.

Geoff Rowe

Assistant Director,
​London Transport Museum

Young People and Front of House
​Learn how London Transport Museum have helped develop the careers of young people  from apprenticeships or training to getting a job and taking the first steps to become visitor attractions professionals of tomorrow.

Emma Hermon

Head of Visitor Experience,
​Ashmolean Museum

Changing our culture
How the VE team are supporting the delivery of the Ashmolean's 5 year Audience Engagement Strategy. The journey so far in changing attitudes, busting myths and challenging ways the team of staff and volunteers can better serve and represent their diverse communities.

​Alison Bowyer

Executive Director,
​Kids in Museums

The Kids in Museums Manifesto: helping your organisation improve its offer for families and young people
The Kids in Museums Manifesto is a simple set of six guidelines which aims to help museums attractions be better places to visitor for families and kids. Learn how you could use the manifesto to improve your offer and attract more families and children. 

Kingston Myles

Head of Operations and Planning,
​History of Science Museum 

Small Museum, Big Achievement:
Why size shouldn’t matter in delivering great commercial results
All museums are being challenged to achieve more with less. Hear how the smallest of the University of Oxford's museums growing multiple revenue streams with limited staffing, budget and space

​Sasha Greig

Head of Visitor Experience and Retail,
​Old Royal Naval College 

​Making visitor feedback useful and future-focused
​Following the opening six weeks of the renovated Painted Hall, the Visitor Experience and Marketing teams were flooded with visitor, staff and volunteer feedback and data from all sources. Hear how they managed all of this information to make it useful and actionable, and how you could improve your management of visitor feedback.

Louise Peddie

Visitor Experience Supervisor,
​RAF Museum

Keeping a museum open during a redevelopment
The RAF Museum relaunched in 2018, the centenary of the RAF's founding. Hear how the Visitor Experience team overcame the challenges of maintaining a positive visitor experience during a huge redevelopment programme impacting exhibition hangars, learning spaces and the extensive grounds and facilities of this large site.

Kim Francis, ​Visitor Operations Manager & Athena Morse, Head of Visitor Operations,

Royal Botanic Gardens, Kew​​

How not to open a children's garden
Opened in May this year, the new Children's Garden at Kew received nationwide press coverage and attracted lots of visitors. Discover how the Visitor Operations team overcame the challenge of opening a new children's facility. 

​​Christian Kramer and Nicky Kelvin

The Points Guy UK

The Points Guys: The power of reviews
Recently launched in the UK and founded by Brian Kelly in 2010, The Points Guy is a trusted travel and lifestyle platform where 10 million monthly readers access comprehensive reviews of travel experiences, helping them decide how best to spend their money or miles on business and leisure travel experiences. 

​Lee Harris

Founder and VR Producer,
​Electric Skies 

5 The Realities of Virtual Reality
The possibilities of VR in cultural institutions are mind-boggling. Hear how recent developments in technology will help overcome the most common problems encountered by visitors and staff. 

Emma Bani-Walker

​Exhibitions Duty Manager,
​Hayward Gallery Southbank Centre

Sharing Voices: Developing a tours programme collaboratively at the Hayward Gallery
The challenges and successes of working collaboratively  with Learning and Curatorial teams to bring visitor tours in-house and delivered by the VE team. 

​Elli Dimaki

Visitor Services and Access Officer, Whitechapel Gallery 

Challenges and opportunities in programming audio described tours
Lessons learned by two Visitor Assistants in designing, programming and delivering audio described tours for blind and partially sighted audiences in a contemporary art gallery.

​Beverley Law 

​Founder, All Creative Branding

A picture of health: how museums and attractions can support the nation's health
​Wellbeing and wellness are increasingly important topics across all sectors. Hear how cultural organisations are playing their part in helping visitors and staff to live better, longer, happier lives.

​Charles Read

Managing Director, Blooloop 

Blooloop Report: Visitor Attraction Trends over the past 12 months
​Blooloop is a visitor attractions industry newsletter and much more. Providing senior attractions professionals with articles, jobs board and running Blooloop LIVE conferences through the year